Frequently Asked Questions
Hubbed applies multiple aspects of security and always been improving user authentication, user account management, and personal data protection.
Hubbed is a multi-channel and inventory management web-based application. It can help to manage multiple selling channels (offline and online), and also monitor inventory management from multiple warehouses, all from one simple dashboard.
Hubbed provides technical support for users during working hours between Monday to Friday. Our e-mail and message lines are actively monitored during those hours.
We accept all major credit cards through Stripe, Paypal, and Apple Pay.
Hubbed is available worldwide. It can connect to ecommerce marketplaces such as Lazada, Shopee and Zalora as well as web-carts like Shopify, Magento and WooCommerce.
If you are using these platforms in your country, you can utilised Hubbed to better manage your online orders and inventory.
API keys are required to properly connect Hubbed with other platforms. For more details on how to get API keys for WooCommerce, Zalora, and EasyParcel, please visit this page, and click "Learn More".
Various subscription plans are available depending on the usage levels.
You can enjoy substantial discounts by opting for annual subscription. Please contact us for more details about our pricing.
1. Add Integration in Magento
Systems -> Extensions -> Integrations
Create New Integration
Edit integration >> grant API access (All)
Activate integration
Copy integration keys
2. Enable "Anonymous Guest Access" in Web API Security
Stores -> Configuration -> Services -> Magento Web API -> Web API Security
Enable "Anonymous Guest Access"
3. Install Mageplaza Magento 2 Webhook FREE Extension
Details - Refer to
https://github.com/mageplaza/magento-2-webhook
4. Refresh Magento Cache after instllation
5. Add Magento Channel in Hubbed
In Hubbed, select Settings >> Intengrations >> Channels
Click Add Channel
Select Magento from drop-down list of channels available
Copy and Input Magento API details (from previous step)
Click Connect
Hubbed offers a 14-day free trial. You can click on the Start 14 days free access link on https://hubbed.co to commece the free trial.
If you will like to partner us as a reseller, please contact us at
reseller@hubbed.co.
You can go to your Account Settings, and choose Payment & Billing. You may choose to unsubscribe to deactivate your current plan, and you won’t be charged for the next month's billing.
a. Register for an easyparcel account (you may wish to use our EasyParcel referral link http://p3x.cc/vvNI6W)
b. After you have completed account setup, go to https://app.easyparcel.com/sg/en/integrations/api/ (for Singapore) ; or
https://app.easyparcel.com/my/en/integrations/api/ (for Malaysia)
https://app.easyparcel.com/id/en/integrations/api/ (for Indonesia)
c. Click "Copy" to copy easyparcel API key
d. Login to Hubbed >> Settings >> Integrations >> Shippings >> Add Shipping
e. Select Shipping Type = Easyparcel
f. Select Country, input name, email (to easyparcel account) and Easyparcel API key from Step C. Click OK once done
To add a new warehouse:
a. Login to Hubbed Seller dashboard
b. Go to side menu >> My Warehouses
c. Click "Add Warehouse"
d. Input required information
e. Click Save
You may view the How to Add a New Warehouse video guide here
a. Go to https://hubbed.co
b. Click Start 14 Days Free Trial
c. Video guide on registration process:
- Follow the following video guide if you're using your google account to sign up
- Follow the following video guide if you're using your email to sign up
Hubbed subscription plans are based on how many channels, orders per day, number of users, and number of warehouses. If you are just starting your business, it’s advisable to purchase the Standard plan first. For more information, please visit our “Pricing” page.
There are 2 ways to pick and ship orders.
Option 1 (Individually)
a. Under New Orders tab, click "Pick All Items" on the order you are processing
b. Click "Request Shipment"; Select pick-up details accordingly;
c. click Submit and wait for airway bill (AWB)
e. if AWB does not appear, click "Refresh" and wait 3 seconds
e. Print AWB and paste onto order package
You may view the video guide here.
Option 2 (Wave Picking)
a. On Orders >> New tab, select ALL the orders you wish to pick by clicking on the checkbox on the left
b. Click "Generate Pick List"
c. Pick all items on the pick list [see Pick List FAQ on how to pick using pick list]
d. On Orders >> Picked tab, click "Request Shipment", select pick-up details and print out airway bill (AWB) order by order
e. Print AWB and paste onto order package
Please feel free to send us your questions to hello@hubbed.co or send your queries through the live chat.
View the video guide here
a. Prepare stocktake spreadsheet using the following format:
the critical fields are Sku and Qty.
https://docs.google.com/spreadsheets/d/1HA45b7It2ALn26Hfe-WFtV2o3ix8ALkiTk6R2d3rP6k/edit#gid=0
Location refers to the aisle/shelf location for the SKU. Location field is optional but if you have it, the picking list will be sorted by location for faster picking
b. download spreadsheet in .xlxs
c. go to Inventory >> Stocktake >> New Stocktake >> Select warehouse >> Import >> upload stocktake spreadsheet >> Import >> Save
d. then go to Inventory >> Stocktake >> click stocktake ID >> Consolidate >> consolidate allows you to combine the quantities across several stocktake IDs to compare against current stock on hand and effect the inventory changes.
You can refer to the video guide here.
- Click on Inventory (
)
- Click on Good Receipt
- Click on + New Good Receipt
- Select Supplier (optional)
- Select Receiving Warehouse and Arrival Date
- Add the products you are receiving, then update accordingly
- Click Save
- At Goods Receipt dashboard, click on the latest Good Receipt ID, click "Receive Goods"
- Check the actual quantities of goods received.
- Click on Save Changes
- You're all set!
View the video tutorial here.
- Visit our sign-up page: Sign Up/Login
- Click on 'Sign Up/Login.'
- Choose 'Continue with Google' to sign up using your Gmail account.
- For detailed guidance, watch our video tutorial.
Hubbed's software allows you to easily integrate your websites into one centralised dashboard.
- Head over to Settings > Integrations.
- Toggle on Shopify from the channels provided.
- Head over to your Shopify website.
- On the navigation bar, click Add Apps.
- Scroll down and click on Shopify App Store.
- Search for Hubbed on the search bar.
- Click on Install App
- Rename your channel & select your warehouse.
- Click Connect
- Your Shopify app should now be linked to your Hubbed account.
You can view the video guide here.
For more information, email us at: hello@hubbed.co or send your queries through the live chat.
1. Visit our registration page: Sign Up/Login
2. Select the 'Sign Up/Login' option.
3. Enter your email address and create a password.
4. Congratulations, you're all set up!
5. For step-by-step guidance, watch our video tutorial.
- Visit our registration page: Sign Up/Login
- Click on the 'Sign Up/Login' option.
- Enter your email address and create a password.
- Verify your email.
- Provide your business information and sync a store to Hubbed.
- For step-by-step guidance, watch our video tutorial.
- Click on
- Click on Stocktakes
- Click on + New Stocktake
- Select your warehouse > continue
- Add the products you wish to stocktake, then update accordingly
- Click Save
- Click on your new ID > Consolidate
- Click on Save Changes
- You're all set!
View the video tutorial here.
- Head over to your Shopify Account
- From the navigation bar, click on Products
- On the top right corner, click on Add Product
- Key in your product's details > Save
- Wait for around 30s. Shopify will push the newly created product into Hubbed.
View the video tutorial here.
- Go to Settings >> Integrations >> Add Channel
- Select Shopee from the list of channel integrations available
- Select your Shopee store - eg Global
- You're set!
- For step-by-step guidance, watch our video tutorial.
- Click on
- Click on Stocktake
- Click on + New Stocktake > Select your warehouse
- Click on + Add Products > Add your relevant products
- On the Exp Date > Select your Dates
- Save
- Click on your new ID > Consolidate
- Voila!
View the video tutorial here.
- Go to Settings >> Integrations >> Add Channel
- Select Lazada from the list of channel integrations available
- Select your Lazada store - eg Global
- You're set!
- For step-by-step guidance, watch our video tutorial.
- Go to Settings >> Integrations >> Add Channel
- Select Shopify from the list of channel integrations available
- Select Shopify from the list of channel integrations available.
or
- Log in to the Shopify App Store.
- Search 'Hubbed Multi-Channel Ecommerce'
- On the app listing page, click Add app.
- In your Shopify admin, click Install app to authorize the use of the app.
For step-by-step guidance, watch our video tutorial.
Purchase Order:
- Click on Inventory
- Click on Purchase Order
- Click on + New Purchase Order in the top right corner
- Select your supplier and warehouse
- Add your date period > Generate Order
- Enter your Reference Number and key in any relevant details
- Click on Send Purchase Order
Receive Goods:
- Click on Inventory
- Click on Goods Receipts
- Below Actions, click on Goods Receipts
- Enter relevant details if needed
- Click on the Checkmark on the right
- Click on Complete
View the video tutorial here.
- Click on
- Click on Transfer Goods
- Click on + New Transfer > Enter all relevant details
- Once you've received your goods, click on Receive Goods
- Click on Complete
- And you're set!
View the video tutorial here.
- Go to Settings >> Integrations >> Add Channel
- Choose Shopify from the drop menu.
- Add your Shopify domain and click connect.
- For step-by-step guidance, watch our video tutorial.
If you've updated your stock on Shopify, don't sweat! Hubbed will easily sync between your stores and update it accordingly.
- After updating your stocks on Shopify, head over to Hubbed.
- Click on
- Click on Stocktakes
- Click on the relevant ID > Save
- Hubbed will update your stocks accordingly.
- Click on the ID again > Consolidate
- Tadaa!
View the video tutorial here.
- Go to Inventory >> Goods Receipt >> New Goods Receipt
- Add Products and click on 'Create Goods Receipt'
- You're set!
- For step-by-step guidance, watch our video tutorial.
- Click on
- Click on Transfer Goods
- Select + New Transfer
- Enter relevant details
- Click on Save Changes
View the video tutorial here.
- Go to Inventory >> Stocktake >> New Stocktake
- Select your warehouse, then import or add products.
- Click 'Save' once you have finished.
- Return to the Stocktake page, click on 'Consolidate', then 'Save Changes'.
- For step-by-step guidance, watch our video tutorial.
- Click on
- Click on Return Notes
- Click on + New Return Note
- Enter relevant details
- Click on Return > Select your return method
- Once done click Complete.
- You're set!
View the video tutorial here.
- Go to the side menu and select 'Products'.
- Choose the products for which you want to edit prices.
- After making your changes, click 'Submit' to save.
- For step-by-step guidance, watch our video tutorial.
- Navigate to the side menu and select 'Products'.
- Click the three dots next to your chosen product and select 'Split into Bundle'.
- Set your Bundle Price and click 'Save' to apply changes.
- For step-by-step guidance, watch our video tutorial.
Hubbed's integration allows you to seamlessly add your stores.
- Head over to Settings > Integrations
- Click on + Add Channel
- From the drop-down list, select Tiktok Shop
- Select Create
- You'll then be redirected to your Tiktok Shop,
- Enter your relevant details > Authorise
- You'll then be redirected back to Hubbed
- Enter your relevant details > Connect
- Voila!
View the video tutorial here.
Steps
Click on Products
For the product that you will like to edit prices for, click on the 3 dots icon at end of the product row, followed by Edit
Click on Pricing tab
Edit the Original Price, Retail Price or Cost of Goods accordingly
Click Continue
Click Submit to save changes.
You may view the video guide here.
Price campaigns are temporary price changes with a start date-time and end date-ime. Campaigns can be applied on offline or online channels.
To create temporary price changes, you can create a Price Campaign using the following steps:
a. Go to Products
b. Click on Campaigns
c. Click Create Campaign
d. Input Campaign name and select Channels. Input remarks, if any. Click Continue
e. Select start date-time and end date-time
f. Click Add Products
g. Edit to the desired discounted prices
h. Click Save
i. Activate the price campaign by switching off the status button to "Active"
You may view the video guide here.
To connect a Zalora channel to Hubbed:
a. Go to Settings >> Integrations >> Add Channel
b. Select Zalora from the list of channel integrations available
c. Select your Zalora store - eg Global
d. To obtain the App ID and API key, login to Zalora Sellercenter. From the left side menu, select Settings >> Integration Management
e. Select OAuth Applications tab
f. Click "Add Application"
g. Input the following:
Application Name: HubbedInventory
Authorization redirect URL: https://aws-prod.hubbed.co/v1/channels/zalora/oAuth
Website URL: https://seller.hubbed.co
h. Click Save
i. Go back to OAuth Applications tab, click Edit
j. Copy the Application ID and Application Secret into Hubbed's Zalora credentials popup